Shipping Policy
Order Processing at My Store
All confirmed orders for cookware, bakeware, accessories, or bundles at My Store are prepared and dispatched within 1-3 business days. This processing period may vary depending on product availability and warehouse scheduling. Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
For customers within the United States, My Store’s deliveries usually arrive within 5-10 business days after your order has been dispatched.
International shipments generally take 8-20 business days. Please note that these delivery timeframes are estimates calculated from the shipping date and are not guaranteed. Actual delivery times can be affected by factors such as destination, carrier operations, customs clearance, and local transit conditions.
Shipping Costs
Shipping fees at My Store are determined during checkout based on:
- Your shipping destination
- The size and weight of your package
- The delivery service you select
- Any promotions applied to your order
All available shipping options with their respective costs will be presented before you complete your purchase.
Order Tracking
Once your order has shipped, My Store will provide tracking information when available. Please allow 24-72 hours for this tracking data to appear in the carrier’s system. Updates may pause temporarily during package transfers between facilities.
Accuracy of Shipping Information
To ensure timely delivery, you must enter accurate shipping details at checkout. If you notice any errors after placing your order, contact My Store’s customer support at ortonsall212@gmail.com as soon as possible. We will do our best to help, but changes cannot be guaranteed once the order has begun processing or shipment.
International Shipping Information
International customers might be responsible for customs duties, import taxes, or other charges required by your country when receiving shipments from My Store. These fees are typically borne by the recipient unless stated otherwise during checkout or required by law. Customs inspections can also cause delays beyond the usual delivery estimates.
Potential Delays and Exceptional Circumstances
My Store strives to deliver your orders smoothly, but some events may cause delays, including:
- Severe weather conditions
- Customs inspections
- Carrier disruptions
- Transportation interruptions
- Increased seasonal shipping demand
- Public holidays
If your order is impacted by any of these situations, we will make reasonable efforts to assist you and keep you informed.
Missing or Damaged Orders
If your order does not arrive within the estimated delivery timeframe or you receive a damaged package, please contact My Store’s customer support at ortonsall212@gmail.com. Provide your order reference, tracking details, and photos of any damage to help us resolve the issue promptly.